Refund policy
Written Return Directive and Right of Withdrawal
You, as a consumer, have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party designated by you, which is not the carrier, took possession of the goods or has taken possession thereof, or from the date on which the last goods, part of the shipment or the last piece have been taken into possession by you or by a third person designated to you, that is, the non-carrier. In order to exercise your right of withdrawal, you must
VIENTO GmbH, 8943 Aigen im Ennstal, Austria, E-Mail: shop@viento.aero
by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model cancellation form, which is not required.
In order to comply with the withdrawal period, it is sufficient that you send the notice about the exercise of the right of cancellation before the expiry of the period.
If you cancel this contract, we will refund you all payments we have received from you, including the delivery costs (excluding the additional costs arising from the fact that you have chosen a different method of delivery than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the date on which the notification of your withdrawal from this contract has been received from us.
For this refund, we will use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse the refund until we have received the goods back or until you provide proof that you have returned the products, whichever is earlier.
You must return the goods to us (VIENTO GmbH, Werner Luidolt, Hohenberg 77, 8943 Aigen im Ennstal, Austria) without delay and in any case no later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is respected if you ship the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
They must be charged for a possible loss of value of the goods only if this loss is due to a treatment of them that is not necessary for the examination of the nature, characteristics and functioning of those goods.
End of revocation instruction
Exceptions to the right of withdrawal
In particular, the right of withdrawal does not apply when ordering the following goods:
Goods manufactured according to customer specifications or clearly tailored to personal needs;
Goods that are prone to rapid deterioration or whose expiry date would be quickly exceeded;
Goods delivered sealed and not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery;
Goods which, after their delivery, have been inseparably mixed with other goods because of their nature;
Audio or video recordings or computer software supplied in sealed packaging, provided that the seal has been removed after delivery;
Newspapers, magazines or illustrated materials, with the exception of subscription contracts for the delivery of such publications;
the delivery of digital content not stored on a physical medium, if the supplier – with the express consent of the customer, associated with the customer’s knowledge of the loss of the right of withdrawal in the event of early commencement with the performance of the contract, and after the provision of a copy or confirmation of the concluded contract – has already begun with the delivery before the expiry of the period.
